faq

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FAQ

How much do you charge for New car sourcing?

A:The service is completely free. CarCare Direct simply receives a finder’s fee direct from our authorised dealers.
How can CarCare Direct get a better price than me for a new car?

A:We but many vehicles on behalf of our customers and so have been able to negotiate some great prices. You may be able to haggle a deal yourself and if you enjoy the negotiation then have we’d recommend doing it yourself. For many of us we don’t have the time or enjoy that kind of negotiation and so allowing us to get the best deal for you saves time, money and unwanted aggravation
Do you supply imports?

A:No, we only buy direct from UK dealers. This ensures that the vehicles supplied are all to UK specification have UK warranties and are UK registered
Do you offer Part exchange?

A:Currently this is not a service we offer. However, if you do have car to part exchange let us know the details. That way we can, when sourcing your new vehicle, see if we can find a dealer who is interested in part exchanging it.
Do you offer Finance?

A:On our website we have links to some well known vehicle funders. As the vehicle is UK sourced from UK dealers you will also be able to use their funding streams (subject to acceptance).This can even include special manufacturer supported low rate finance deals. Simply let us know if you’d like us to explore funding options for you at the same time we look for your new vehicle
How do I order the car?

A:CarCare Direct will provide you with quotations based on your search request. If you wish to go ahead and order the car let us know and we will put you in touch with the supplying dealer. From that point on your order will be treated as if you were buying the vehicle directly with them, because you are!
Do I have to pay a deposit?

A:Yes, it is standard policy for a dealership to ask for a deposit to secure a vehicle. Make sure you are clear about what happens to that deposit should you cancel your order.
When will the vehicle be delivered?

A:The dealer will provide delivery dates. Where it has been factory ordered they will provide you an estimated delivery date but obviously this can change due to production levels at the factories and shipping delays. The dealer will keep you informed. Once the vehicle is in stock with the dealer they can make all the final arrangements and confirm payment details
Do I have to go to the dealer to collect the vehicle?

A:No, all prices include delivery to a mainland UK address or place of work. If you want your vehicle to be trailer delivered there may be an additional charge. Equally taking delivery at a dealership can be a great experience so if you can why not. If a New Mercedes-Benz is within your budget you may even be able to arrange to pick it up from the factory and drive it home