A:Quotes are only available on line through the CarCare Direct web siite. However to access our quote system you must have a partner code already or choose one form our partner listings. You will then be prompted for your vehicle registration number, date and mileage of your vehicle at its last service (if appropriate) and your email address. It's that simple.

A:On our website you will find instructions and a request form where companies/organisations can register to become a Partner. Registration is simple and quick. For a list of existing Partners simply follow the links on the website. This will tell you about the Partner and any special promotion associated to them.

A:At this time we are only able to offer packages for vehicles that are less than 2 years old,  less than 50,000 miles and with a full servcie history and valid MOT (if applicable). We hope to offer a slightly different package for older cars in the near future including comprehensive warranties and MOT insurance.Watch this space or contact us and we'll let you know once that servcie is up and running.

A:Yes you can, providing that it meets the age and mileage criteria and has a full servcie history.

A:Plans are for a maximum of 3 years with a mileage cap. You cannot select a plan that would take your vehicles total mileage past 90,000 miles. The longer the plan you take the longer your peace of mind and the more those costs are spread out. However when choosing  a plan you should consider how long you intend to keep your vehicle and choose an appropriate period and ensure that you select the annual mileage band that is right for you.

A:We will monitor mileage and advise customers if we believe they will exceed the contract mileage. However it is the drivers responsibilty to choose a plan that reflects their annual mileage and to advise CarCare Direct as soon as they believe they might exceed this. A monthly top up will be available to ensure continued cover and reflect the new mileage. If the driver fails to advise us of their changed mileage they will be liable for a penalty excess mileage charge. A plan is automatically terminated once a vehicle reaches 90000 miles though the driver will remain liable for any outstanding payments and any excess mileage charges.

A:We recomend that customers choose a mileage band that comfortably meets their likely annual mileage in order to avoid any excess mileage charges. As part of our Environmental focus (Ucan2 "pass it on") we also want to encourage you to reduce your current annual mileage. If your vehicle comes in at more than 10% under planned mileage we will share any surplus spend from your total plan budget

A:Payment is a simple fixed standing order arrangement. Customers pay a deposit of about 10% of the plan and then can choose to either pay monthly or receive a small discount and pay annually. Either way all payments are interest free. If a payment is missed the contract will be immediately suspended and CCD reserves the right to cancel the agreement without refund.

A:Getting your car serviced is easy as making one call. Simply call our Driver Services Team telling them what needs doing and when would be convenient . They will then ring the nearest garages and make all the arrangements. Equally we will monitor your mileage and will look to advise you in advance. Our Driver Dervices team are open 24 hours a day 365 days a year so contacting them couldn't be simpler.

A:If you have taken out our optional breakdon cover simply call the Driver Services Team who will manage your call through to our breakdown provider or you can calll tem directly. The breakdown providers main aim is to always get you back on the road. Failing that they will have your vehicle relayed to a garage for repair. As part of this cover you will, if required, receive a courtesy car for 48 hours or receive help with yor onward travel (Uk Mainland only). If you have your own cover then simply advise our Driver Services team where yuor vehicle has been taken to so that we can manage the repair.  Our Breakdown cover offers 5 star cover (including European Assist). All of this for only £6.50 per month, when taken out with one of our Sevice Maintenance and MOT Plans.

A:Our Driver Services team will try to organise a courtesy car when requested. Please note that whilst this is a FOC service from all of our Approved garages it may cause a longer wait for a suitable date due to scarcity of courtesy cars. It can often be easier to arrange a pick up and drop off service which again our garages can offer. Whatever, the Driver Services Team will always take down your availability and requirements and ring the garages in your loaction and find the best slot that meets your needs.

A:There's no need to. The Driver Services Team will take on the responsibility of finding a convenient garage from its our own network of over 3500 approved garages not includingthe ATS Euromaster network who is our tyre and fast fti partner. Only approved garages can be used under the terms of the Service maintennace and MOT plans. Neither refunds nor payments will be made to a non approved garage that carries out work to a member’s vehicle without authorisation from CarCare Direct or its agents.

A:Partners allow CarCare Direct to acheive 2 goals. The first is to get in touch with people for whom one of our Service Maintenance and MOT plans is relevant for. In other words it's direct marketing. Our second reason is because it allows us to add extra value to our plans. This value can be in terms of direct benfits to our customers such as disounted breakdown cover, "Key Guard" insurance, vouchers etc., but in terms of the wider society our "extra value" can be seen in our carbon offset projet sponsorship and fundraising opportunity for schools,clubs and charities etc.

A:'Carbon offset projects' is a useful but sometimes misleading shorthand.  It includes 'Emission Reduction Projects' (schemes that drive the uptake of new technologies that reduce greenhouse gas emissions beyond 'business as usual') and forestry projects which absorb  CO2 already in the atmosphere.  All these programmes can be used to 'offset' or compensate for the emissions being produced by an individual or a business. Our calculator tool allows you to work out the specific carbon footprint for your vehicle based on your mileage. Our chosen project to support not only has an environmnetal impact but also a huge social impact in helping to reduce respiratory disease particularly for the under 5's. See our "Greener Driving" and find out how Ucan2 and "Pass it on".

A:The service is completely free. CarCare Direct simply receives a finder’s fee direct from our authorised dealers.

A:We but many vehicles on behalf of our customers and so have been able to negotiate some great prices. You may be able to haggle a deal yourself and if you enjoy the negotiation then have we’d recommend doing it yourself. For many of us we don’t have the time or enjoy that kind of negotiation and so allowing us to get the best deal for you saves time, money and unwanted aggravation

A:No, we only buy direct from UK dealers. This ensures that the vehicles supplied are all to UK specification have UK warranties and are UK registered

A:Currently this is not a service we offer. However, if you do have car to part exchange let us know the details. That way we can, when sourcing your new vehicle, see if we can find a dealer who is interested in part exchanging it.

A:On our website we have links to some well known vehicle funders. As the vehicle is UK sourced from UK dealers you will also be able to use their funding streams (subject to acceptance).This can even include special manufacturer supported low rate finance deals. Simply let us know if you’d like us to explore funding options for you at the same time we look for your new vehicle

A:CarCare Direct will provide you with quotations based on your search request. If you wish to go ahead and order the car let us know and we will put you in touch with the supplying dealer. From that point on your order will be treated as if you were buying the vehicle directly with them, because you are!

A:Yes, it is standard policy for a dealership to ask for a deposit to secure a vehicle. Make sure you are clear about what happens to that deposit should you cancel your order.

A:The dealer will provide delivery dates. Where it has been factory ordered they will provide you an estimated delivery date but obviously this can change due to production levels at the factories and shipping delays. The dealer will keep you informed. Once the vehicle is in stock with the dealer they can make all the final arrangements and confirm payment details

A:No, all prices include delivery to a mainland UK address or place of work. If you want your vehicle to be trailer delivered there may be an additional charge. Equally taking delivery at a dealership can be a great experience so if you can why not. If a New Mercedes-Benz is within your budget you may even be able to arrange to pick it up from the factory and drive it home

A:Unlike traditional car retailers we do not have the expensive overhead of a site, nor all the people to run them. We also don't have the cost of carrying stock. These savings we pass onto you. It does mean it isn't like buying a car from a dealer so it won't be for everyone but for many of our customers the savings have out weighed the purchase experience. Have a look at our testimonial page to see what some people have said.

A:Unfortunately not. The cars we advertise are a selection of vehicles available to us via our trade contacts. We endeavour to provide good quality images to show you the quality of the vehicles. Once you request information on a vehicle we will provide you with a very detailed condition report. If you choose to order the vehicle and it is not as described you would receive a full refund.

A:It is not possible to drive the vehicles prior to ordering them. We strongly urge you to do your homework before buying any new vehicle to ensure it is the one for you. This should include a test drive to ensure that you are happy with the model you are considering. if on delivery a vehicle provided by us is not mechanically sound, in line with its age and mileage, then you would be entitled to a full refund. Remember all vehicle supplied by us are eligible for one of our Service, Maintenance and MOT plans.

A:We source our vehicles from trade and re-marketing contacts in the UK. All of the vehicles have warranted mileage, clear of any finance and were registered in the UK. All vehicles are supplied with the V5 log book. The vehicles themselves are a mixture of ex company and manufacturer vehicles and dealer part exchanges or pre registered vehicles. 

A:Once you request further information on a vehicle we will confirm its availability and provide you a comprehensive condition report. If you order the vehicle and on delivery find that it is not exactly as described then you would be entitled to a full refund.

A:As the vehicles are not located in one place the logistics of arranging for your cover note to be sent to us, for us then to tax the vehicle and then send it onto where the vehicle is located would be complex, time consuming and therefor would add a cost onto the price of the vehicle. Instead the log book is provided to you at the point of delivery allowing you to then tax the vehicle yourself that day.

A:Just like a more traditional car retailer the stock available to us does rotate. as we source our cars from many routes it is not possible to guarantee a specific cars availability until it is ordered. We do however have the facility for you to send us a request to find a specific model

A:Simply enter in the details of the car you would like us to try and source for you and we will endeavour, using our extensive trade contacts, to find you a suitable vehicle. There's no hard sell or commitment to purchase any car we find so why not put us to the test?

A:When you order a vehicle with us we ask for "cleared funds " prior to delivering your vehicle. This is where we receive notice that the full amount due for your order has been received by our bank. One of the easiest methods is bank transfer where you ask your bank to send the amount due directly to our bank.

A:Yes we do source new and used vans up to 3.5 tonnes. The vans we are able to source are all VAT qualifying and the choice available to s seems to be growing all the time.home

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